Everything about billing, cancellation, privacy, accounts, waitlist access, and how Logvana tracking works. Start with the sections below — if you still need help, email support@logvana.com with your account email and a short description of the issue.
Email is the fastest channel for billing, cancellation, privacy requests, and product questions.
Include your account email, plan (Free / Premium / Annual), and screenshots if a charge or login error is involved.
For cancel requests, billing disputes, data export, or account access issues, email support and put the topic in the subject line (example: “Cancel Premium”).
| Plan | Price | What you get | Billing notes |
|---|---|---|---|
| Free | $0 | Core food, movement, and weight logging | No card required to join the waitlist for Free |
| Premium | $12 / month | Deeper trends, goals, and advanced progress views | Renews monthly until you cancel |
| Premium Annual | $99 / year | Same Premium features billed yearly | Renews yearly until you cancel; usually best value |
Full plan comparison: Pricing.
After Premium ends, your logs stay available on Free. You can re-upgrade later.
Refunds are reviewed case by case. Mention the charge date and reason when you write in.
Join at /get-started. We confirm your submission, then email (and may text) when early-access web invite is ready.
Didn’t get a confirmation? Check spam, then email support with the address you used.
Full Logvana starts on the web at /app. iOS and Android open as early access rolls out — we email when native invites are ready.
Same account email works across web and future apps.
Can’t sign in, wrong plan showing, or invite link expired? Email support with the account email and what you see on screen.
Do not share passwords in email. We will never ask for your password.
We use account and tracking info to run your Logvana account, show progress, provide support, and send transactional messages you opt into.
Logvana is a general wellness tracking tool for food, movement, and weight habits. It does not diagnose, treat, cure, or prevent any disease, and it does not guarantee results.
For medical questions, talk to a qualified clinician. For product questions, email support.
Start with meals, a workout, and a weight check-in. That baseline makes later trends clearer. Daily logging is ideal for food and activity; weight works best as a weekly average.
See How it works.
Nutrition logging, exercise tracking, weight & measurements, progress dashboard, and goal setting.
If you opt into SMS, reply HELP for help or STOP to cancel. Msg & data rates may apply. Frequency varies.
SMS questions: call/email (888) 791-8826 / support@logvana.com
Email support@logvana.com with your account email, plan, and what you need. For legal or privacy details, use Privacy and Terms. For sales/plan questions, Pricing and Get started cover the waitlist flow.
